Tuesday, April 12, 2011
Sunday, April 3, 2011
Signature acquired
Yesterday, April 2nd, I traveled up to Winchester to have Sharon read and approve the informed design plan. We went over it together and discussed the solutions that I have for her needs. The idea that I originally had will need to be expanded a little more. I had originally wanted to just create an online form for her business to use rather than a paper form. I realized after talking with Sharon that I will need to do more than create a form. I will probably have to create a database where all of the information can be stored.
This is going to take a lot more learning on my behalf to create, but I am hoping that I can have a successful prototype to present to them by the end of April.
This is going to take a lot more learning on my behalf to create, but I am hoping that I can have a successful prototype to present to them by the end of April.
Tuesday, March 1, 2011
Assessment of goals and objectives
In order to assess the goals and objectives, I am going to use a sort of pre-test and post-test method.
I am going to ask Sharon to keep track of how many mistakes are made over the course of the next month, and then ask her to compare it to how many mistakes are made after the product is implemented.
I am going to ask Sharon to keep track of how many mistakes are made over the course of the next month, and then ask her to compare it to how many mistakes are made after the product is implemented.
Goals and Objectives
The goal of this project is to improve the internal delivery system of Crown Trophy. The objectives associated with this goal are to cut the cost of mistakes and reduce the amount of materials used. Also, to reduce the amount of time it takes to complete the job and to create a clear medium of communication between the client, manager, and engraver
Tuesday, February 8, 2011
Project Brainstorming!
- The Subject Matter Expert (SME) is Sharon Farinholt, who is the owner and manager of the Crown Trophy Store in Winchester, VA. She started this business about two years ago and while she understands the needs of her store, she needs a little bit of help making them a reality. She stays extremely busy and never wastes any time. She has a lot of kids, so on top of running a franchise she is also picking kids up from school and managing their schedules as well. In order to balance all of this she has to be organized and she recognizes this.
- The target audience for this instructional design project is Carrie who does most of the engraving, building and processing of orders. While she is very good with customer service and sales, problems sometimes arise because of poor communication between her and Sharon or because the orders are not organized. I'm going to make their order processing more efficient and hopefully reduce errors in their engravings and building of trophies.
- The model for instructional design that I want to use for my project is the Kemp, Morrison, and Ross's Instructional Design Plan Model. I want to use this plan because it seems to work well with the business that I am trying to help. The second step, "examine learner characteristics that will influence your instructional decisions" is a step that I think is very crucial and is one that will be very strong for me and my project because I know the learners and understand how they operate their business. I also think that sequencing the content is a crucial step in developing a step-by-step efficient process for this business.
- The main perspective on learning that I am addressing is behavioral. Right now, there are usually not a whole lot of problems with mistakes and miss-communication, but when they do happen it can cost them a lot of money. If I can change their behavior to organize and process orders differently, then hopefully this can reduce mistakes.
- I again want to use Morrison, Ross, and Kemp's approach to conduct the goal analysis rather than a needs analysis. The problem, or need, has already been presented to me by Sharon and she is basically looking for an intervention. I have all of the steps laid out of the current process that takes place, and my goal is to make it a more efficient process that reduces product mistakes by eliminating steps or adding steps that decrease mistakes without sacrificing too much time.
- Task Analysis
- The target audience for this instructional design project is Carrie who does most of the engraving, building and processing of orders. While she is very good with customer service and sales, problems sometimes arise because of poor communication between her and Sharon or because the orders are not organized. I'm going to make their order processing more efficient and hopefully reduce errors in their engravings and building of trophies.
- The model for instructional design that I want to use for my project is the Kemp, Morrison, and Ross's Instructional Design Plan Model. I want to use this plan because it seems to work well with the business that I am trying to help. The second step, "examine learner characteristics that will influence your instructional decisions" is a step that I think is very crucial and is one that will be very strong for me and my project because I know the learners and understand how they operate their business. I also think that sequencing the content is a crucial step in developing a step-by-step efficient process for this business.
- The main perspective on learning that I am addressing is behavioral. Right now, there are usually not a whole lot of problems with mistakes and miss-communication, but when they do happen it can cost them a lot of money. If I can change their behavior to organize and process orders differently, then hopefully this can reduce mistakes.
- I again want to use Morrison, Ross, and Kemp's approach to conduct the goal analysis rather than a needs analysis. The problem, or need, has already been presented to me by Sharon and she is basically looking for an intervention. I have all of the steps laid out of the current process that takes place, and my goal is to make it a more efficient process that reduces product mistakes by eliminating steps or adding steps that decrease mistakes without sacrificing too much time.
- Task Analysis
Friday, February 4, 2011
Sit-in with the client
Today I sat-in with the client for the majority of the work day in order to fully understand the issues that they are having and to develop a needs assessment.
It seems that their main issue is in organizing their orders so that nothing gets left out, but doing it in a way that is efficient and cost-effective. There are only two employees at the trophy store and it is a fairly new business so there are definitely a lot of options as to what I can do to help.
This is what the boss, Sharon, told me is what she is looking for. "A system that allows me to proof items before they are run to help cut costs of mistakes, time and material. Also, I want to more efficiently run the art part of the business."
Here are some key points that I noticed that should be addressed.
1) An order comes in from someone in person and sometimes the artwork will get e-mailed later to Sharon and she has to make sure that the engraver (Carrie) gets the artwork and puts it with the rest of the order form.
2) There are many orders that come in and all of the orders are kept in various locations making hard to keep track of everything
3) Electronically, the files are getting saved in too many different locations.
4) Sometimes a customer will want something to be changed, but because there are so many customers it is hard to make sure that the engraver (Carrie) is aware of the changes.
5) Carrie only works from 10:00 A.M. until 4:30 P.M. so changes will happen to orders while she is not here and Sharon will forget to verbally tell her about the changes.
From that list I will hopefully be able to create a list of needs for Sharon so that her store can be more efficient and organized.
It seems that their main issue is in organizing their orders so that nothing gets left out, but doing it in a way that is efficient and cost-effective. There are only two employees at the trophy store and it is a fairly new business so there are definitely a lot of options as to what I can do to help.
This is what the boss, Sharon, told me is what she is looking for. "A system that allows me to proof items before they are run to help cut costs of mistakes, time and material. Also, I want to more efficiently run the art part of the business."
Here are some key points that I noticed that should be addressed.
1) An order comes in from someone in person and sometimes the artwork will get e-mailed later to Sharon and she has to make sure that the engraver (Carrie) gets the artwork and puts it with the rest of the order form.
2) There are many orders that come in and all of the orders are kept in various locations making hard to keep track of everything
3) Electronically, the files are getting saved in too many different locations.
4) Sometimes a customer will want something to be changed, but because there are so many customers it is hard to make sure that the engraver (Carrie) is aware of the changes.
5) Carrie only works from 10:00 A.M. until 4:30 P.M. so changes will happen to orders while she is not here and Sharon will forget to verbally tell her about the changes.
From that list I will hopefully be able to create a list of needs for Sharon so that her store can be more efficient and organized.
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